Sports / Mobile
This page sets out the legal terms that govern how virtuspaly operates your account, how we handle the information you provide, and what choices are available to you. Availability of our services depends on local law and is accessible only in eligible regions where permitted.
Our legal terms are written to reflect the way accounts actually work on virtuspaly — not as a generic template. When you open an account, the information you submit is used solely to operate that account: verifying your identity, processing transactions through the payment channels you select, and keeping your session history accessible to you. We do not share your account data with third parties outside the scope of the payment rails you use. For Indonesian users who transact through ShopeePay, Bank Transfer, or QRIS, each transaction record is held in your account wallet history and can be reviewed from the transaction log after login. We retain that record for as long as your account remains active and for a reasonable period thereafter, consistent with our data retention practice. If you close your account, you may request a copy of your transaction history before closure. Policy terms are written in English for Indonesia and are governed by the terms set out here. Where local law in Indonesia affects a specific clause, that clause applies as permitted. We review this policy periodically; any material revision is communicated through a notice visible after you log in.
Transaction records for ShopeePay deposits and withdrawals are logged in your account wallet history and remain accessible after login.
Bank Transfer entries are matched against your account wallet and appear in your transaction log with date, amount, and reference.
QRIS payments are recorded in the same transaction history as other methods and are subject to the same data retention terms.
These terms apply specifically to your virtuspaly account and the activity that takes place through it. Not every service you reach from this site falls within the same legal boundary — understanding the scope helps you know where to direct a question.
The terms fully cover how your account is created, verified, suspended or closed. This includes login credentials, session activity, and the account controls visible in your dashboard after authentication.
All deposit and withdrawal activity processed through ShopeePay, Bank Transfer, and QRIS on this platform falls within scope. The transaction log in your wallet is the authoritative record for any dispute you raise with us.
Game content supplied by studios such as Pragmatic Play, Microgaming, and Spadegaming is governed by the respective studio's content terms. We make those titles available in the lobby; the studio retains responsibility for game mechanics and RTP disclosures where exposed.
External links, third-party payment processors, and any service outside the virtuspaly platform are not covered by this policy. We are not responsible for the terms, data practices, or availability of those third-party services.
Your rights under this policy are designed to be usable — not just listed. You can review your account records, correct inaccurate details, raise a formal question, or request support at any point. Reviewing your records starts in the transaction log inside your account dashboard: every deposit and withdrawal processed through ShopeePay, Bank Transfer, or QRIS appears there with a timestamp and reference. If a record looks incorrect, you can raise a correction request directly from the support channel — our team will compare the entry against the payment rail record. For questions about how your data is handled, what we retain, or how to request account closure, the policy contact path in the support section below is the right starting point. We aim to acknowledge policy-related questions within a reasonable period; the current response status is shown in your support thread after submission.
Log in and open the transaction history in your account wallet. Every ShopeePay, Bank Transfer, and QRIS entry is listed there with date, reference, and amount for your review.
If your registered name, contact detail, or payment reference is recorded incorrectly, submit a correction request through the support channel with your account reference and the detail to be updated.
For questions about data retention, how your information is used, or what happens to your records if you close the account, use the policy contact route listed in the support section below.
You may request account closure at any time. Before closure, you can download or request a copy of your transaction history. The closure process and timeline are described in the instructions shown when you initiate the request.
Policy questions are handled separately from general account support. Use the paths below to reach the right team for data, rights, or account-closure matters. For general transaction help, the live chat route is faster.
Open the chat icon from any page after login. For policy questions, select the account and legal topic option in the chat menu so your query reaches the correct team.
Send your policy or data question to our support email address shown in the account settings page under contact details. Include your account reference and the specific clause or record you are asking about.
Some policy actions — including reviewing transaction records and submitting correction requests — can be started directly from the account dashboard after login without contacting support first.
Our approach to data, cookies, and account security is shaped around what you need to verify before you act. Cookies on virtuspaly are used to maintain your authenticated session and to remember preferences set during your visit — not for third-party advertising profiling. You can review and adjust cookie settings through your browser at any time. Account security uses credential verification at login; if you notice unexpected session activity, the account security section in your dashboard lets you review active sessions and take action. Data you submit during account registration is retained for as long as your account is active and for a period after closure as required by our retention practice. Requests related to data access, correction or deletion are handled through the support contact path.
Session cookies keep you authenticated between pages. Preference cookies remember settings you have chosen. No third-party advertising cookies are placed without your consent. Adjust or clear cookies through your browser settings at any time.
Your account is protected by credential verification at each login. The account security section in your dashboard shows active sessions. If a session looks unfamiliar, you can end it from there and update your credentials immediately.
Account and transaction records are held for as long as your account is active and for a reasonable period after closure. You may request a copy of your records before closing your account; the process is described in the account settings page.
When we update this policy in a material way, a notice appears in your account after next login. You are not required to accept a new version immediately; the notice includes a summary of what changed and when it takes effect.
These are the questions we receive most often about this policy. If your question is not covered here, use the live chat or email route described in the support section above.
Log in to your account and open the wallet or transaction history section in your dashboard. Every deposit and withdrawal processed through ShopeePay, Bank Transfer, or QRIS is listed there with a date, reference number, and amount. That log is the record covered by this policy.
Submit a correction request through live chat or the support email shown in your account settings. Include your account reference and specify which detail needs to be updated. Our team will verify it against the original submission and confirm the change once it is processed.
We retain account and transaction records for a reasonable period after closure, consistent with our data retention practice. Before you close your account, you can request a copy of your transaction history. The process for making that request is shown when you initiate account closure.
Game content supplied by studios — including Pragmatic Play, Microgaming, and Spadegaming — is governed by each studio's own content terms. Our policy covers your account activity on this platform. RTP and game-mechanic information is disclosed by the studio where it is made available in the game interface.
A notice appears in your account dashboard after your next login whenever a material change is made to this policy. The notice summarises what changed and when the revised terms take effect. You can also check this page directly at any time to see the current version.
The policy is currently written in English for Indonesia. If you have a question about a specific clause and prefer to discuss it in Indonesian, our support team can assist through live chat. Reach the chat from any page after login and select the account and legal topic to connect with the right team.