Sports / Mobile
This page explains exactly how virtuspaly collects, uses, and protects the information attached to your account — including transaction records, payment method details like ShopeePay and QRIS, and session activity. Availability of account services depends on local law and is accessible where local regulations permit.
When you interact with your virtuspaly account — logging in, submitting a payment via Bank Transfer or QRIS, reviewing your wallet balance, or reaching out through our support channel — certain information is generated. We collect only what we need to operate your account correctly and to process the transaction or request you initiated. This includes your registered contact details, the payment method you selected (such as ShopeePay, Bank Transfer, or QRIS), device type, and session identifiers. We do not sell this data to third parties for marketing purposes. Data shared with payment processors is limited to what those processors require to complete the transaction you requested — nothing beyond that scope is passed along. Where we store data and for how long depends on applicable local regulations and the nature of the record. Account closure does not always result in immediate deletion; some records are retained for the period required under applicable rules. We update this policy when our practices change, and the version displayed on this page is the one currently in effect. If you have a question about a specific data point tied to your account, the contact path in the support section below is where to start.
Payment data from ShopeePay transactions is shared only with the processor handling that transaction.
Bank Transfer records are retained per applicable local financial rules; the period shown in your account history reflects this.
QRIS session data is logged at the point of transaction and is not used for any purpose beyond completing and recording that payment.
Not every interaction with virtuspaly falls under a single privacy framework. This section clarifies which areas this policy governs and where separate terms or third-party rules apply instead. Understanding the scope helps you know exactly who holds which piece of your information and who to contact when a question comes up.
This policy covers all data generated when you log in, update your profile, or request account verification. Information entered into your account dashboard is handled directly by virtuspaly under the terms described here.
When you complete a transaction via ShopeePay, Bank Transfer, or QRIS, the payment processor receives data necessary to execute that transaction. That processor operates under its own privacy terms, which you should review separately.
Session data — pages visited, time on page, device identifiers — is collected to maintain account session integrity and improve how content is served to you. This data is not shared for external advertising.
Links or embedded tools from third-party services on our platform are governed by those providers' own policies. We do not control their data practices and cannot represent their terms here.
Your account gives you several concrete ways to engage with the data we hold. You are not limited to reading this policy — you can act on it. To review the personal information attached to your account, open the account dashboard after login; the profile and transaction sections display the records currently on file. If any detail is incorrect — a contact number, a registered name, a linked payment method — you can edit it directly from those fields or submit a correction request through our support channel. Where a record cannot be changed through self-service, our support team can guide the process. Deletion or restriction requests are handled on a case-by-case basis; some records must be retained for the period required under applicable local rules, and we will explain which ones those are when you ask. If you want to understand what data we hold beyond what the dashboard shows, a written request through the support contact below starts that review.
Log in and open the account dashboard. The profile and transaction history sections show the data currently held against your account, including payment method records for ShopeePay, QRIS, and Bank Transfer.
Edit incorrect information directly in your profile fields where the form allows it. For fields locked from self-service editing, contact support and our team will process the correction.
If you want clarity on a specific piece of data — what we hold, why it was collected, or how long it is kept — send a written query through the support contact channel listed on this page.
Deletion requests are reviewed against local retention rules. We will tell you clearly which records can be removed, which must stay, and for how long — so you have a factual answer, not a vague one.
If something on this page raises a question specific to your account — a payment record you do not recognise, a data correction that did not process, or a request you want to submit formally — the paths below connect you directly to the team that handles privacy-related account matters. Choose the channel that works for your situation.
Open the live chat widget from within your logged-in account to raise a privacy or data question with our support team. Chat access is available from the account dashboard.
For formal requests — data correction, deletion review, or a written record of your enquiry — use the email contact address shown in your account's help section. We respond to each request individually.
Many data matters can be resolved without contacting us at all. The account dashboard shows your transaction history, profile details, and linked payment methods — the starting point for any self-service review.
Our approach to data is built around keeping your account functional and your records accurate — not around collecting more than the service requires. Below are the four areas where our data handling practices are most visible to you as an account holder.
We use cookies to maintain your login session, remember your preferred language setting, and keep your account dashboard loading correctly. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.
Access to your account data is controlled by your login credentials. We do not store payment authentication tokens from ShopeePay, Bank Transfer, or QRIS beyond what is needed to confirm a completed transaction. If you suspect unauthorised access, change your password from the account settings page immediately.
We retain account and transaction records for the period required under applicable local regulations. After that period, records are deleted or anonymised unless a specific legal basis requires continued storage. The retention period for your account is not a fixed number we publish; it depends on the type of record and the rules that apply to it.
To request a change or raise a concern about how your data is handled, use the support contact paths on this page. We document each request and provide a written response. Where a request cannot be fulfilled — because a record must be retained — we explain the reason clearly.
These are the questions we hear most often from account holders who want to understand how their data is managed. If your question is not answered here, the support contact paths above are the next step.
We collect the contact details you provide at registration, your login credentials, device identifiers, and the payment method information you submit — such as your ShopeePay or Bank Transfer details. We collect only what is needed to operate your account and process your transactions correctly.
We share data only where necessary to complete a service you requested. Payment processors like those handling QRIS or Bank Transfer receive transaction data limited to what they need. We do not sell your data to advertisers or marketing platforms.
Log in and open the account dashboard. Your profile section and transaction history display the primary data on file. For a broader view of everything we hold, submit a written data-access request through the email support channel listed on this page.
Yes, you can submit a deletion request. We review each request against local retention rules. Some records — particularly those tied to financial transactions — must be kept for a period set by applicable regulations. We will tell you clearly which records can be deleted and which must remain.
Retention periods depend on the type of record and applicable local regulations. Financial transaction records, including those for ShopeePay and Bank Transfer payments, are kept for the period the rules require. After that, they are deleted or anonymised. We do not publish a single fixed retention number because it varies by record type.
Change your password immediately from the account settings page. Then contact our support team via live chat or email to report the incident. We will review the account access log and advise on the next steps. Do not share your login credentials with anyone, including messages claiming to be from our support team.