Sports / Mobile
These terms set out what we expect from you and what you can expect from us when you access virtuspaly — covering account use, transactions via ShopeePay, Bank Transfer, and QRIS, and how we handle disputes. Access to our platform depends on local law and is available only where local law permits.
By creating an account on virtuspaly, you confirm that you have read, understood, and agreed to these terms in full. We update these terms when our services change — any revision takes effect from the date we publish it on this page, and your continued use of the account after that date counts as acceptance. If you disagree with any change, you may close your account through the account settings page. These terms apply to all activity conducted through your virtuspaly account: wallet transactions using ShopeePay, Bank Transfer, or QRIS; access to game content from our studio partners; and any communication you send to our support channels. They do not override applicable local law. Where a local regulation conflicts with a term here, the local regulation controls. Your account is personal. You may not transfer it, share credentials, or allow another person to operate it on your behalf. We reserve the right to suspend an account where we detect activity inconsistent with these terms. The current status of your account — including any restrictions — is visible after you log in to your account dashboard.
Transactions made via ShopeePay are subject to these terms and to the wallet provider's own conditions. The transaction record visible in your account dashboard is the reference point for any query.
Bank Transfer submissions are logged against your account at the time of confirmation. Any discrepancy should be raised through the support channel within the timeframe noted on the transaction record.
QRIS payments are processed according to national payment standards. Your account wallet reflects the confirmed amount; the QRIS receipt in your bank or e-wallet app serves as your reference.
Not every activity connected to your virtuspaly experience falls under these terms in the same way. This section draws the line clearly so you know where our obligations begin and where a third-party condition takes over. When you use a payment rail, a game title, or a third-party link, the scope of these terms may change at that boundary.
All login, registration, and account-management actions on virtuspaly are fully within scope. We set the rules for credential use, session security, and account suspension or closure. Your rights and our obligations in this area are governed entirely by these terms.
Deposits and withdrawals processed through ShopeePay, Bank Transfer, or QRIS are in scope for dispute purposes. However, the payment provider's own conditions also apply to the transfer leg of any transaction — check your wallet app or bank for those conditions.
Game titles available in the virtuspaly lobby — supplied by studios including Pragmatic Play, Microgaming, and Spadegaming — are governed by their respective content licences. We host the lobby and the account layer; the game mechanics and RTP are set by the studio, not by us.
Links or integrations that take you outside the virtuspaly domain are outside our scope. We do not control third-party terms, privacy handling, or service availability. Returning to virtuspaly re-activates these terms for any action you take on our platform.
These terms are not one-sided. You have concrete actions available to you at any point during your use of virtuspaly. Start by logging in — your account dashboard shows your current transaction history, wallet balance, and any active restrictions. If a transaction record looks incorrect, you can raise a query directly through our support channel and reference the transaction ID shown on the dashboard. If your account details change — email address, linked payment method, or contact number — you can update them in the account settings section after login. We will confirm the change by sending a notification to your registered contact. Where a correction requires identity verification, the account settings page will display the steps and documents needed. You do not need to contact support for standard detail updates. If you want to raise a formal question about these terms, our policy contact path is always open. We respond to written queries within the timeframe displayed on the support page.
Log in and open the transaction history tab to see every deposit, withdrawal, and adjustment on your account. The record is the primary reference for any ShopeePay, Bank Transfer, or QRIS query.
Account settings lets you update your registered email, phone number, or linked wallet. Changes take effect after the verification step shown on the settings page — no support ticket required for standard updates.
If something in these terms is unclear or a transaction does not match your record, open a support ticket and include your account ID and the relevant transaction reference. Our team will confirm receipt and work from there.
You may close your account at any time through account settings. Any confirmed wallet balance at the point of closure is processed according to the withdrawal steps shown in your dashboard before the account is deactivated.
If you need to discuss anything covered by these terms — account access, a transaction under ShopeePay or QRIS, or a question about what we collect and retain — these are the contact paths we keep open.
Open the chat icon from any page on virtuspaly while logged in. Reference your account ID and the section of these terms you want to discuss. The agent can escalate to a policy specialist if the query requires a written response.
Send a written query to our support email address listed in the contact section of your account dashboard. Include your account ID, the specific term or transaction in question, and a preferred contact method. Written queries receive a tracked reference number.
Many terms-related questions — such as transaction disputes or account-detail corrections — can be started directly from the dashboard without opening a support ticket. Check the Help section after login first; it routes common queries to the right form automatically.
We collect account data — registration details, transaction records, and session activity — to operate your account and comply with applicable regulations in the regions where access is permitted. We do not sell your personal data to third parties. Retention periods follow the requirements set by applicable local law; the current retention period for transaction records is displayed in the privacy section of your account dashboard after login.
We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. You can manage cookie preferences through your browser settings at any time. Disabling functional cookies may affect how account pages display.
Your account credentials are stored using industry-standard hashing. We do not store plain-text passwords. If you suspect unauthorised access, use the 'Forgot Password' path on the login page immediately and contact support with your account ID.
You may request a copy of the personal data held on your account, or ask us to correct inaccurate information, by submitting a written request through the support email shown in your dashboard. We acknowledge requests within the period stated on the support page.
When these terms change in a material way, we display a notice on the account login screen and update the effective date at the top of this page. You are responsible for reviewing the updated terms before continuing to use your account.
These questions cover the topics our account holders ask most often about these terms — from how changes are communicated to what happens with a disputed transaction.
These terms take effect from the moment you create your account on virtuspaly. By completing registration, you confirm you have read and agreed to the current version. Any update to the terms takes effect on the published date shown at the top of this page.
We display a notice on the login screen whenever we make a material change to these terms. The effective date at the top of this page is also updated. We recommend checking this page after any such notice before you continue using your account.
If you disagree with any part of these terms, you may close your account through account settings. Any confirmed balance in your wallet at that point is processed through the normal withdrawal path — ShopeePay, Bank Transfer, or QRIS — before the account is deactivated.
Our terms cover the transaction as it relates to your virtuspaly wallet and account record. The leg of the transfer handled by ShopeePay, Bank Transfer, or QRIS is also subject to those providers' own conditions. Both apply; neither replaces the other.
Open the transaction history in your account dashboard, locate the relevant entry, and note the transaction ID. Then raise a query through live chat or the support email, quoting that ID. We will investigate against the record held on our side and respond in writing.
Yes. Submit a written request via the support email address listed in your account dashboard. Include your account ID and specify what data you are requesting. We will confirm receipt and respond within the period stated on the support contact page.